Haute Couture at Fiona Rose

Haute Couture Designs at Fiona Rose are on a made to order basis and take minimum of 3 months depending on the selected garment. The consultation starts with measurements in our New York studio, if you cannot visit the studio then we will send you to a trusted tailor in your area to get measured. With that information we handcraft your garments in our NYC atelier. 

Here are the steps:

1. Find Design on the website and book an appointment
   1. Answer the prompted questions on the appointment tab and schedule a free consultation with a member of our design team. 
2. Design & Consultation
   1. Every custom project begins with a design conversation. You and a member of our design team will have a free consultation to discuss the garment that you are looking to get made to your measurements.
   2. Depending on your location, we will measure you at this meeting or send you to a tailor in your area that we trust to measure you.
   3. In this meeting we will discuss if any changes that you would like to make to the design are possible, not every design change request may be confirmed on this call depending on which member of the design team you speak to, as all edits have to be approved by the Head Designer.
   4. After we finalize your vision, you will receive a Design Proposal outlining the direction of the garment. Once approved by all parties, we begin with fittings and garment construction.
3. Payments & Booking
   1. A 50% deposit is required to begin the project and secure your place in the production schedule. This deposit covers materials, development, and labor. The remaining balance, plus sales tax, is due once the garment is completed and before pickup. Payments may be made via Cash, Zelle, or Wire transfer.
4. Fittings  
   1. Your garment is made to your body, so fittings are essential.
      1. Fitting #1 includes:
         1. Fitting of sample
         2. Reviewing proportions and design needs
      2. Fitting #2
         1. In final fabrication
         2. Trying the undergarments, shoes, and accessories you plan to wear
         3. Hemming and final touches
      3. Additional fittings may be required. Extra fittings, missed appointments, or last-minute rescheduling may incur fees. If your body changes after the first fitting, additional alterations or materials may be needed.
5. Production Timeline
   1. You will receive an estimated completion date at the start of the project.
   2. Changes to the design, additional fittings, or supply delays may affect the timeline. You will always be informed of anything that may shift delivery.
6. Pickup & Final Review
   1. At your final appointment, you will try on the finished garment for a last review. Minor adjustments may be completed if needed.
   2. If someone else picks up your garment, written permission is required. Once the garment leaves the studio, Fiona Rose LLC is not responsible for damage from transport, wear, wrinkling, or event day mishaps.
7. Client Responsibilities
   1. To ensure the best outcome, clients agree to:
      1. Arrive to fittings on time
      2. Bring correct undergarments, shoes, and accessories
      3. Communicate concerns promptly
      4. Inform the designer of changes to timeline, shoes, or event details
      5. Review and approve the design carefully
      6. Make payments on time
8. Changes & Cancellations
   1. The initial deposit is nonrefundable. Design changes after approval may incur additional costs and a longer production period. If the client cancels after work has begun, the materials and garment remain with Fiona Rose LLC. If the designer must cancel, the client will receive a full refund.
9. Nature of Custom Garments
   1. Every garment is handmade and truly one-of-a-kind. Minor natural variations in stitching, fabric texture, or behavior (wrinkling, stretching, etc.) are normal and part of the couture process.
10. After Pickup
    1. Once the garment is picked up, it is considered accepted and complete. Any future wear and tear are the responsibility of the client.